Associate Project Manager, TCS

Engagement snapshot

Programme value: £2M+
Global enterprise clients: 5
Platform: SAP ERP — SD and BI
Business functions: Sales & Distribution + Business Intelligence

CONTEXT

Tata Consultancy Services delivers large-scale enterprise technology transformation programmes across industries, helping organisations modernise business processes through platforms such as SAP ERP. My work spanned SAP Sales and Distribution (SD) and Business Intelligence (BI), where technology, business operations and stakeholder needs had to be aligned to support reliable enterprise processes and reporting.

MY ROLE

I worked with business stakeholders, SAP functional consultants and technical teams to translate requirements across Sales and Distribution and Business Intelligence into system changes, coordinate delivery activities and improve operational processes. My focus was on ensuring business needs were accurately reflected in system behaviour while maintaining delivery quality and stakeholder alignment.

KEY CONTRIBUTIONS

Aug 2016Commenced
Associate Project Manager — Enterprise IT. Supported enterprise SAP ERP transformation programmes by translating business requirements into scalable system solutions, coordinating cross-functional delivery and improving business processes across complex enterprise environments.
M01Analysed
Worked with business stakeholders across five global enterprise clients to turn operational and reporting requirements into structured SAP Sales & Distribution and Business Intelligence solutions, translating what each business did into what the system had to do.
M02Coordinated
Coordinated delivery across business users, functional consultants and distributed technical teams through every phase — requirements, build, test and go-live — running agile cycles that moved change into production without stalling.
M03Improved
Proposed and coordinated an automated known-error and incident-resolution capability that resolved recurring issues faster and cut repeat manual effort, and contributed to customer-service and crisis-management process improvements from the core delivery team.
M04Validated
Acted as single point of contact for production deployment and go-live, owning solution validation, user-acceptance testing and issue resolution so releases reached customers with fewer post-go-live defects.
M05Delivered
Delivered enterprise SAP programmes worth £2M+, among them a Forecast Budget Planning web service that improved planning efficiency for customers, a database cloud-migration system, and a GST rollout automated across all Indian clients.

PRODUCT PRINCIPLE

Business processes before system features.

Focused on understanding how people actually worked before implementing system changes, ensuring technology improved operational outcomes rather than simply introducing new functionality.

IMPACT

Four years, five global enterprise clients and SAP ERP programmes worth £2M+, spent translating what a business actually did into what the system needed to do across Sales and Distribution and Business Intelligence. This is where the habit of putting business processes before system features started, and where the understanding of how technology, operations and organisational change combine at enterprise scale was built.